This contract covers one user and one machine,
running a supported
version of Windows, OSX, or Unix. It includes assistance with purchase,
installation (software and hardware), arranging for network
connection, and integration into EECS computing infrastructure.
Supported PC applications include: Adobe Acrobat Reader,
Firefox, Thunderbird, Internet Explorer, Microsoft Office, Exceed,
Symantec Endpoint Protection,
Charge: $900/year billed yearly when the contract begins.
Server Support – System Management and User Support Contracts
This contract covers all of the above, plus support for a variety
of network services, such as web server, mail server, or license
server. Group compute servers would fall into this category.
These machines are also monitored more closely using
automated monitoring tools which notify us by email and SMS when
critical services are down or otherwise impacted. Server machines
receive the highest priority of service.
Charge: $2700/year billed yearly when the contract begins.
Virtual Server Support – System Management and User Support Contracts
Our newest support option is just like our traditional Server Support above, but
avoids typical hardware problems by being hosted on a Virtual Server, such as in the
campus Virtual Private Server (VPS) cloud.
Future offerings may include EECS-hosted OpenStack servers. Costs for a VPS vary,
based on RAM/processors/disk needs, but your overall cost for the VPS plus our
support is likely to be less than the cost of Server Support for a physical machine.
Charge: $1800/year billed yearly when the contract begins.
Network Printer Support – System Management Contracts
This contract covers installation and setup of a printer on the
network (rather than attached directly to a PC); network protocols are
tuned to comply with campus policy; a central printspool is made available
on print.eecs; and the printer is monitored to ensure it remains online.
Charge: $150/year billed yearly when the contract begins.
Time and Materials Service
Both hardware and software support are
available on a "time and materials" basis. This means you will be
charged an hourly rate plus any materials fees. To request help,
please fill out our job-request
Note that our emphasis is on contract services. Jobs submitted on a
time-and-materials basis have the lowest priority and will only be
serviced when there are no outstanding requests for contract services.
No guarantees are made about response time for T&M requests.
Charge: $95.00/hr for normal requests (billed in 30 minute increments, 30 minutes minimum), plus cost of materials, billed monthly.