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Overview and Charges for FY 2007-2008
- System Management and User Support Contracts for Workstations
     Windows Workstation: HTML / MS Word
     Unix Workstation:  HTML
  /   MS Word 
- This contract covers one user and one machine,
running either Windows 2000/XP or a supported
version of Unix. It includes assistance with purchase,
installation (software and hardware), arranging for network
connection, and integration into EECS computing infrastructure.
Supported PC applications include: Adobe Acrobat Reader,
Firefox, Thunderbird, Internet Explorer, Microsoft Office, Exceed,
Symantec Client Security,
PuttySSH, Oracle Calendar.
      Charge: $900/year billed yearly when the contract begins.
- System Management and User Support Contracts for Servers
- This contract covers all of the above, plus support for a variety
of network services, such as a web server, mail server, and file
sharing. These machines are also monitored more closely using
automated monitoring tools which notify us by email and pager when
critical services are down or otherwise impacted. Server machines
receive the highest priority of service.
      Charge: $2700/year billed yearly when the contract begins.
- System Management Contracts for Network Printers
- This contract covers installation and setup of a printer on the
network (rather than attached directly to a PC); network protocols are
tuned to comply with campus policy; a central printspool is made available
on print.eecs; and the printer is monitored to ensure it remains online.
      Charge: $150/year billed yearly when the contract begins.
- Time and Materials Service
- Both hardware and software support are
available on a "time and materials" basis. This means you will be
charged an hourly rate plus any materials fees. To request help,
please fill out our job-request
form.
Note that our emphasis is on contract services. Jobs submitted on a
time-and-materials basis have the lowest priority and will only be
serviced when there are no outstanding requests for contract services.
No guarantees are made about response time for T&M requests.
      Charge: $95.00/hr for normal requests (billed in 30 minute increments, 30 minutes minimum), plus cost of materials, billed monthly.
Thu Jun 9 09:51:02 PDT 2006
Lars Rohrbach
Computer User Support Group
395 Cory Hall #1770, Berkeley CA 94720-1770
Voice: (510) 642-7777, FAX: (510) 642-2916
cusg@eecs
© 2008 CUSG, UC Berkeley
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